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Help & Information

Need help? You will find answers on this page.

FAQ

Check our FAQ section for the most frequently asked questions. If there is anything else you would like to know, feel free to call us we are only a call away.

  • How can I send you the files?

    For online orders, you can upload your file here and start an ordering process right away. Files for our One On One premium service can be uploaded via WeTransfer file uploader.

  • What type of artworks/designs can you print?

    We can print any style of artwork and design. We can print in seamless all-over repeat, panel photographic prints, banners, swimwear mark-ups, placement prints for fashion garments or cushions…you are only limited to your imagination and project requirements!

  • What digital files are accepted for printing?

    For online orders, we accept JPEG images. For One on One premium service, we accept JPEG, EPS, AI, TIFF, PDF files. See more about artwork requirements here.

  • What is your minimum order?

    For online orders, our minimum order quantity is 1 m for custom printed fabrics or 1 product unit. For One on One premium service, our minimum order quantity is 1 m for custom printed fabrics and the minimum order quantity for product making starts with 4 units depending on the product.

  • What is your turnaround?

    For custom fabric printing services our standard production turnaround is 5 working days not including delivery.  Express orders 24 hours ( conditions apply) to 4 working days. Making orders generally require an additional 5 working days depending on product complexity and order quantity.

  • Which fabrics do you print to?

    We print on both natural fabrics and synthetic polyester fabrics. We have a beautiful range of fabrics for a wide range of applications, from fashion and swimwear fabrics to interior and soft furnishings. Our full fabric range can be viewed here.

  • Do you offer colour matching?

    Yes, we do offer colour matching services. We can either colour match to provided Pantone colour or a physical swatch. We do not match colours to the computer screen.

  • What areas do you service and where do you ship to?

    We’re based in Sydney and ship orders all over Australia and the world. We ship to New Zealand, New Caledonia, Singapore, Japan, Europe, US and all over Australia – Brisbane, Melbourne, Perth, Cairns, Darwin.

  • Can you print on cushion cover/ t-shirt/tote bag?

    We do not print on ready-made items, we only print fabric by the meters by the roll. However, we offer custom product manufacturing after the fabric was printed, check our available product range here. We also offer placement prints, patches, and panels or engineered panels printing services that whether one can be stitched over your product or garment.

  • Can you help me with my artwork setup?

    Yes, we have a clever design team that can assist you in developing your artwork from an idea or reworking existing files to get them print-ready. Just ask for a quote here.

  • Are there any printing limitations?

    Our print capacity is limited to a maximum printable width of about 145cm on most of our stocked fabrics,  to view the fabric width information of all our beautiful fabrics go here. We also do not print any copyright infringed artworks.

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